I get the reduction in shipping costs but we do 95% of them with tracked shipping. It helps the customer also see where their stuff is at which is helpful. It’s better than dealing with the hassle of someone being shitty and trying to say they never got something.
The only thing I could say is that you could work on a disclaimer or something so they have to sign or acknowledge it is a risk to do non-tracked.
I’m glad you are expanding though that’s great!